Order Fulfillment
Process orders from every channel, ship from your warehouse or route to dropship vendors, and track everything in one place.
Orders flow in automatically
When a customer places an order on BigCommerce or Shopify, it appears in Foundry within seconds.
Real-time webhooks
Foundry registers webhooks with your sales channels automatically. When an order is created or updated, it's synced instantly — no manual refresh needed.
Scheduled backup sync
A background sync runs every 5 minutes to catch anything webhooks might miss. You can also hit Refresh on the orders page to pull the latest from all channels immediately.
Inventory reservations
When an order comes in, Foundry automatically reserves the inventory for each line item. This prevents overselling across channels — reserved stock is subtracted from available quantity in real time.
Work through your order queue
The orders page gives you a clear view of what needs attention.
Filter and search
Filter orders by status (Pending, Awaiting Shipment, Shipped, etc.), by sales channel, or search by order number, customer name, or SKU. Your filters persist when you navigate away — come back and pick up right where you left off.
Order details
Click into any order to see the full picture: line items with SKUs and quantities, customer information, shipping and billing addresses, order notes from the customer, and the complete status history showing who changed what and when.
Custom status colors
Customize the color of each order status badge in Settings. Make "Awaiting Shipment" red so it stands out, or "Completed" green — whatever helps your team scan the queue faster.
Ship from your warehouse
For orders you fulfill in-house, Foundry connects to ShipStation for label printing and shipment tracking.
Push to ShipStation
Connect your ShipStation account in Settings (one account per organization). When an order is ready to ship, push it to ShipStation where your team creates labels, selects carriers, and prints packing slips.
Tracking syncs back
When a label is created in ShipStation, the tracking number, carrier, and shipment details sync back to Foundry automatically. Your order status updates and tracking info is available immediately.
Partial shipments
Ship part of an order now and the rest later. Foundry supports multiple shipments per order — each with its own tracking number and line item quantities. The order shows as "Partially Shipped" until everything is out the door.
Route to dropship vendors
For products you don't stock, route orders directly to your suppliers for dropship fulfillment.
Create a dropship PO
From the order detail page, create a Purchase Order and mark it as a dropship order. Select the supplier, add the line items, and Foundry links the PO back to the original customer order so you can track the chain from sale to delivery.
Email the PO to your vendor
Send the purchase order as a PDF email directly from Foundry. The vendor receives a link where they can view the order, acknowledge receipt, and add tracking information — no login required.
Vendor adds tracking
When the vendor ships, they add a carrier and tracking number through their PO link. The tracking info flows back to the order in Foundry, closing the loop.
Communicate with vendors
Keep all vendor communication tied to the purchase order it's about.
Email thread on every PO
Every purchase order has a built-in communication thread. When you email a vendor about a PO, their reply is automatically captured and attached to that PO. Attachments are stored securely — no digging through email inboxes to find that price confirmation from last month.
Vendor acknowledgment
Track whether a vendor has seen and acknowledged your PO. When they open their PO link and confirm, the status updates in Foundry so you know the order is being processed.
Ready to simplify fulfillment?
See how Foundry IMS handles orders from click to delivery.
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